Employee Spotlight: Dervonda Moore

The Mercedes-Benz of Ontario difference does not end when you step off of our dealership. Our Guest Experience team is dedicated to ensure that we were able to exceed expectations from beginning to end, including any follow up.  Whether we were able to help you find the car of your dreams or if you were just in for a service visit, we strive to make sure that each guest was provided a world-class experience.

Our Guest Relations staff wouldn’t be complete without Dervonda Moore, who oversees our guest experience efforts.  Her responsibilities include supporting sales and service advisors in insuring all guest relations are exceptional.  She avidly reaches out and receives guests’ calls, and handles feedback in an evaluative manner to improve perceptions and experiences.  With guest loyalty in mind, Dervonda communicates this feedback with her management team as an extra way to improve the overall guest experience.  In her time with us, Dervonda has enjoyed the fact that her job offers the opportunity to interact with people while alleviating or addressing their concerns.

As an Orange County native, Dervonda enjoys spending most of her time with her family, that is full of outdoorsmen and athletes, while saving some personal time for crafting.  These activities allow her to enjoy her creative desires and provide her the opportunity to engage with friends and family.  A true girly girl, Dervonda also enjoys shopping. When asked if she could choose any vehicle on the lot, it would be a Mercedes-Benz S 550 because of the great experience she and her husband have had while driving their own.  Applying the Mercedes-Benz “The Best or Nothing” motto is of great significance to Dervonda due to her belief in surpassing expectations, not only for those involved, but for herself as well.  Approaching a situation or assignment with the mindset and dedication to perform past average expectations not only impacts ones effort, but comes with high achievement in which one can be proud of in the end.