Meet Our Service Team

Our Mercedes-Benz Service team at Mercedes-Benz of Ontario is ready to assist with all your Mercedes-Benz Service and Parts needs. Meet the team and conveniently schedule your service appointment online today or call us at 909-212-8500 today and we will be happy to assist you.

Management

Chris Nelson

Service Director

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Chris Nelson

Service Director

Hometown: San Clemente, CA

Interests/Hobbies: Boating, water sports, and camping

About Me: I’ve been in the automotive industry for 35 years and part of the Mercedes-Benz of Ontario team for one year. The best part of my position is working for the best company and team in the business.

Favorite Restaurant: Nick’s San Clemente in San Clemente, CA
James Grajeda

Service Manager

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James Grajeda

Service Manager

Hometown: Pico Rivera, CA

About Me: I have 25 years of experience in the automotive industry, and I recently joined the Mercedes-Benz of Ontario Service Team! The best part of my position is being part of a culture that is here for our guests.

Interests/Hobbies: Cars

Favorite Restaurant: Rockin’ Baja Lobster in Newport Beach, CA

Service Tip: I recommended having your Mercedes-Benz inspected on a regular basis. Why? Extended service intervals are great; however, many components need to be inspected in the interim.

Favorite Mercedes-Benz: Mercedes-Benz GLE SUV
Nichole Machen

Service Manager

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Nichole Machen

Service Manager

About Me: I began my career in the automotive industry in 2005 and have worked in all guest-oriented roles as I enjoy working with people. The best part of my position is building relationships with legacy guests and working alongside our Service Team every day.

Interests/Hobbies: Writing, hiking, and spending time with friends

Service Tip: Establish a relationship with a Service Advisor of your choosing, which means someone you trust and feel you can communicate well with.

Favorite Mercedes-Benz: Mercedes-Benz G-Class SUV

Service Advisors

Christian Lopez

Service Advisor

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Christian Lopez

Service Advisor

Hometown: Highland, CA

About Me: I have 5 years of experience in the automotive industry, and I joined Mercedes-Benz of Ontario 4 months ago. I enjoy the fast-paced environment and all the challenges!

Interests/Hobbies: Cars

Favorite Restaurant: Castaway Restaurant & Events in Burbank, CA
Matzi Hunte

Service Advisor

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Matzi Hunte

Service Advisor

Hometown: Rancho Cucamonga, CA

Interests/Hobbies: Sports & fishing

About Me: I started my automotive career 8 years ago right here at Mercedes-Benz of Ontario. My favorite part of my position is working with the beautiful vehicles.

Favorite Restaurant: Nick’s in Pasadena, CA
Mike Doehla

Service Advisor

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Mike Doehla

Service Advisor

Hometown: Diamond Bar, CA

Interests/Hobbies: Family and sports

About Me: I have 33 years of experience in the automotive industry. I have been a Mercedes-Benz of Ontario team member for 8 years and the best part of my position is helping people.

Service Tip: Proper vehicle maintenance is key for your vehicle taking you where you want to go!
Noe Romero

Service Advisor

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Noe Romero

Service Advisor

I look forward to assisting you with all your Mercedes-Benz needs.
Phil Gibson

Service Advisor

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Phil Gibson

Service Advisor

Hometown: Cypress, CA

Interests/Hobbies: Photography and baseball

About Me: I have 40 years of experience in the automotive industry. I have been a Mercedes-Benz of Ontario team member for 2 ½ years and I love being a part of this great atmosphere!

Favorite Restaurant: Texas Roadhouse in Hesperia, CA
Ree Wardak

Service Advisor

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Ree Wardak

Service Advisor

Hometown: Rancho Cucamonga, CA

About Me: I have 22 years of experience in the automotive industry, and the best part of my job is both the atmosphere & brand.

Interests/Hobbies: Enjoying time with my wife & two kids, skateboarding, dining out, and learning new things

Favorite Restaurant: Lazy Dog in Irvine, CA

Service Tip: Keep up on routine maintenance! Good maintenance habits can help prevent breakdowns.

Favorite Mercedes-Benz: Mercedes-AMG® E 63 S Sedan

Additional Notes: After living in Park City, Utah for 10 years, I moved back to California 2 and ½ years ago, and I have been enjoying the “Cali” life.
Robert Tabor

Service Advisor

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Robert Tabor

Service Advisor

Hometown: Lake Elsinore, CA

Interests/Hobbies: All sports

About Me: I have 39 years of experience in the automotive industry. I joined the Mercedes-Benz of Ontario team 8 months ago and I enjoy the people I work with. I always listen to our guests and treat people like I would want to be treated.

Favorite Restaurant: Texas Roadhouse in Menifee, CA
Ron Broussard

Service Advisor

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Ron Broussard

Service Advisor

I look forward to assisting you with all your Mercedes-Benz needs.
Taylor SooHoo

Service Advisor

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Taylor SooHoo

Service Advisor

Hometown: Los Angeles, CA

About Me: I have 7 years of experience in the automotive industry! The best part of my job is working alongside my Team Members and interacting with our guests.

Interests/Hobbies: Traveling, cooking, racing and F1

Favorite Restaurant: The Cheesecake Factory

Favorite Mercedes-Benz: Mercedes-AMG® GT Black Series
Tony Garcia

Service Advisor

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Tony Garcia

Service Advisor

Hometown: Anaheim, CA

Interests/Hobbies: Spending time with family, video games, Japanese Anime, weightlifting, sports and FOOD!

About Me: I have 12 years of experience in the automotive industry. I joined the Mercedes-Benz of Ontario team 5 years ago and like the family atmosphere. I know our store is a force to be reckoned with, because we are the best! It’s the best or nothing. Also, GO ANGELS!

Favorite Restaurant: Heroes Restaurant and Brewery in Riverside, CA

Service Tip: When you take care of your Mercedes-Benz, your Mercedes-Benz will take care of you!
Bailey Mitchell

Express Service Advisor

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Bailey Mitchell

Express Service Advisor

Hometown: Upland, CA

About Me: I began my career in the automotive industry 5 years ago right here at Mercedes-Benz of Ontario, and the best part of my position is how my co-workers are like a second family to me.

Interests/Hobbies: Snowboarding, hanging out with my cats and taking fun weekend trips to new places

Favorite Restaurant: Noi Due Trattoria in Agoura Hills, CA

Service Tip: Keep up on your vehicle’s scheduled maintenance services to keep it running like new!

Favorite Mercedes-Benz: Mercedes-Benz AMG® GLE 53 Coupe
Diana Salazar

Express Service Advisor

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Diana Salazar

Express Service Advisor

I look forward to assisting you with all your Mercedes-Benz needs.
Inayat Patel

Express Service Advisor

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Inayat Patel

Express Service Advisor

Hometown: Chicago, IL

About Me: I have 12 years of experience in the automotive industry, and I look forward to continuing my career at Mercedes-Benz of Ontario. The best part of being here is having the opportunity to deliver the Fletcher Jones Difference to our guests.

Interests/Hobbies: Love to grill and spend time with my son

Favorite Restaurant: Fleming’s Prime Steak & Wine Bar in Rancho Cucamonga, CA

Service Tip: Always ask questions – we are here to help!

Additional Note: I am always here to help.

Favorite Mercedes-Benz: Mercedes-Benz G-Class SUV
Yesenia Aguilar

Express Service Advisor

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Yesenia Aguilar

Express Service Advisor

I look forward to assisting you with all your Mercedes-Benz needs.