Meet Our Service Team

Our Mercedes-Benz Service team at Mercedes-Benz of Ontario is ready to assist with all your Mercedes-Benz Service and Parts needs. Meet the team and conveniently schedule your service appointment online today or call us at (909) 212-8500 today and we will be happy to assist you.

Management

  • Chris Nelson

    Chris Nelson

    Service Director

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    Chris Nelson

    Chris Nelson

    Service Director

    Hometown: San Clemente, CA

    Interests/Hobbies: Boating, water sports, and camping 

    About Me: I’ve been in the automotive industry for 35 years and part of the Mercedes-Benz of Ontario team for one year. The best part of my position is working for the best company and team in the business. 

    Favorite Restaurant: Nick’s San Clemente in San Clemente, CA

  • Nichole Machen

    Nichole Machen

    Service Manager

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    Nichole Machen

    Nichole Machen

    Service Manager

    About Me: I began my career in the automotive industry in 2005 and have worked in all guest-oriented roles as I enjoy working with people. The best part of my position is building relationships with legacy guests and working alongside our Service Team every day. 

    Interests/Hobbies: Writing, hiking, and spending time with friends

    Service Tip: Establish a relationship with a Service Advisor of your choosing, which means someone you trust and feel you can communicate well with.

    Favorite Mercedes-Benz: Mercedes-Benz G-Class SUV

Service Advisors

  • Christian Lopez

    Christian Lopez

    Service Advisor

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    Christian Lopez

    Christian Lopez

    Service Advisor

    Hometown: Highland, CA

    About Me: I have 5 years of experience in the automotive industry, and I joined Mercedes-Benz of Ontario 4 months ago. I enjoy the fast-paced environment and all the challenges!

    Interests/Hobbies: Cars 

    Favorite Restaurant: Castaway Restaurant & Events in Burbank, CA

  • Dean Terrones

    Dean Terrones

    Service Advisor

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    Dean Terrones

    Dean Terrones

    Service Advisor

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Matzi Hunte

    Matzi Hunte

    Service Advisor

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    Matzi Hunte

    Matzi Hunte

    Service Advisor

    Hometown: Rancho Cucamonga, CA

    Interests/Hobbies: Sports & fishing

    About Me: I started my automotive career 8 years ago right here at Mercedes-Benz of Ontario. My favorite part of my position is working with the beautiful vehicles. 

    Favorite Restaurant: Nick’s in Pasadena, CA

  • Mike Doehla

    Mike Doehla

    Service Advisor

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    Mike Doehla

    Mike Doehla

    Service Advisor

    Hometown: Diamond Bar, CA

    Interests/Hobbies: Family and sports 

    About Me: I have 33 years of experience in the automotive industry. I have been a Mercedes-Benz of Ontario team member for 8 years and the best part of my position is helping people. 

    Service Tip: Proper vehicle maintenance is key for your vehicle taking you where you want to go!

  • Naeil Droubi

    Naeil Droubi

    Service Advisor

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    Naeil Droubi

    Naeil Droubi

    Service Advisor

    Hometown: La Puente, CA

     

    Interests/Hobbies: Going to the beach, playing with my dog and sports

     

    About Me: I have 7 years of experience in the automotive industry, and my favorite part of my position is the challenges each day brings. 

     

    Favorite Restaurant: The Boiling Crab in Rowland Heights, CA

     

    Service Tip: Always be aware of any lights coming up on your dashboard

    Favorite Mercedes-Benz: Mercedes-AMG® GT 63 S

  • Phil Gibson

    Phil Gibson

    Service Advisor

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    Phil Gibson

    Phil Gibson

    Service Advisor

    Hometown: Cypress, CA

    Interests/Hobbies: Photography and baseball

    About Me: I have 40 years of experience in the automotive industry. I have been a Mercedes-Benz of Ontario team member for 2 ½ years and I love being a part of this great atmosphere!

    Favorite Restaurant: Texas Roadhouse in Hesperia, CA

  • Ree Wardak

    Ree Wardak

    Service Advisor

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    Ree Wardak

    Ree Wardak

    Service Advisor

    Hometown: Rancho Cucamonga, CA

     

    About Me: I have 22 years of experience in the automotive industry, and the best part of my job is both the atmosphere & brand. 

     

    Interests/Hobbies: Enjoying time with my wife & two kids, skateboarding, dining out, and learning new things

     

    Favorite Restaurant: Lazy Dog in Irvine, CA

     

    Service Tip: Keep up on routine maintenance! Good maintenance habits can help prevent breakdowns.

     

    Favorite Mercedes-Benz: Mercedes-AMG® E 63 S Sedan

    Additional Notes: After living in Park City, Utah for 10 years, I moved back to California 2 and ½ years ago, and I have been enjoying the “Cali” life.

  • Robert Tabor

    Robert Tabor

    Service Advisor

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    Robert Tabor

    Robert Tabor

    Service Advisor

    Hometown: Lake Elsinore, CA

    Interests/Hobbies: All sports

    About Me: I have 39 years of experience in the automotive industry. I joined the Mercedes-Benz of Ontario team 8 months ago and I enjoy the people I work with. I always listen to our guests and treat people like I would want to be treated. 

    Favorite Restaurant: Texas Roadhouse in Menifee, CA

  • Taylor SooHoo

    Taylor SooHoo

    Service Advisor

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    Taylor SooHoo

    Taylor SooHoo

    Service Advisor

    Hometown: Los Angeles, CA

     

    About Me: I have 7 years of experience in the automotive industry! The best part of my job is working alongside my Team Members and interacting with our guests. 

     

    Interests/Hobbies: Traveling, cooking, racing and F1

     

    Favorite Restaurant: The Cheesecake Factory

    Favorite Mercedes-Benz: Mercedes-AMG® GT Black Series

  • Tony Garcia

    Tony Garcia

    Service Advisor

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    Tony Garcia

    Tony Garcia

    Service Advisor

    Hometown: Anaheim, CA

    Interests/Hobbies: Spending time with family, video games, Japanese Anime, weightlifting, sports and FOOD!

    About Me: I have 12 years of experience in the automotive industry. I joined the Mercedes-Benz of Ontario team 5 years ago and like the family atmosphere. I know our store is a force to be reckoned with, because we are the best! It’s the best or nothing. Also, GO ANGELS!

    Favorite Restaurant: Heroes Restaurant and Brewery in Riverside, CA

    Service Tip: When you take care of your Mercedes-Benz, your Mercedes-Benz will take care of you!

  • Bailey Mitchell

    Bailey Mitchell

    Express Service Advisor

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    Bailey Mitchell

    Bailey Mitchell

    Express Service Advisor

    Hometown: Upland, CA

     

    About Me: I began my career in the automotive industry 5 years ago right here at Mercedes-Benz of Ontario, and the best part of my position is how my co-workers are like a second family to me. 

     

    Interests/Hobbies: Snowboarding, hanging out with my cats and taking fun weekend trips to new places 

     

    Favorite Restaurant: Noi Due Trattoria in Agoura Hills, CA

     

    Service Tip: Keep up on your vehicle’s scheduled maintenance services to keep it running like new! 

     

    Favorite Mercedes-Benz: Mercedes-Benz AMG® GLE 53 Coupe