Chris Nelson is Our New Service Manager

In 1985, Chris Nelson spent his days sweeping floors and cleaning at an independent service shop and his evenings at automotive school. He eventually worked his way to apprentice technician of the shop. In 1988, a Mercedes-Benz dealership would open the door to his first Mercedes-Benz technician position, marking the start of a booming career. From there, Mr. Nelson challenged himself with a variety of roles, including: Team Leader, Service Writer, Service Department Supervisor (Assistant Manager), Service Manager and Service and Parts Director for the past 17 years. His experience and time in the automotive industry speaks to the wealth of knowledge he carries to Mercedes-Benz of Ontario as Service Manager.

Why Fletcher Jones?

To answer this, Chris simply states, “Fletcher Jones built their reputation on doing business the right way.” What does he mean?

1. Maintaining state-of-the-art facilities
2. Providing a superior guest experience while simultaneously improving on that experience
3. Building lasting relationships in both sales and service
4. Investing in team members

Chris says, “All of this, of course, attracts top talent and provides a great working environment.” Be part of the team.

The Fletcher Jones Difference

For Chris, the Fletcher Jones Difference is encompassed in the actions of our team members who strive to create the environment where our guests are not just visiting Mercedes-Benz of Ontario to have their car serviced, but to have the guest experience. Chris notes, “I often hear our guests tell me how different employees made a difference in their day by a small gesture or act of kindness. Sometimes just a calm and warm smile or brief conversation can make the difference between a visit to get their car serviced or a service experience.”

Experience the Difference

At your next service appointment with us, Chris recommends heading to Mezza-terranean or Jikan Japanese (for the sushi, of course!) for a bite to eat. Schedule your next service appointment with us today.