Rudy our service advisor was a great help for us...
Anthony Garcia was my service advisor and he was great! Very nice gentleman who is professional and kind! My car was serviced and washed time efficiently and properly thanks to him!
Carlos Raez is the best! Carlos' service far exceeded my expectations and his expertise, patience, and willingness to assist me with my search was impeccable. He made it as smooth an experience as possible and I would happily buy from him again in the future.
I just purchased my 3rd Mercedes and this time I purchased it from Mercedes Benz of Ontario. I am very pleased with their service. All people there are very professional and friendly. They do not pressure you to make decisions. They are prompt to their appointments. The sales who helped me were Patrick Hutchison, Hector Altamirano, Chris Bland and finally Carlos Raez. The finance manager TJ Boldt too explained some other options I might need. They were all very nice to me and really took time for all my questions. I recommend this dealer if you are planning to purchase / ...
Jason Cai was awesome and extremely helpful proving fast yet very detailed service and model comparison to me. State of the art facility beautifully decorated and equipped with attractive amenities such as espresso bars and zero gravity massagers. Was made aware of the Fletcher Jones's complimentary service such as Ontario airport parking, shuttling, Hand car wash service and was pleasantly surprised. Also offers pretty compatible service packages for those that are not quite handy. A Must see dealer for Mercedez lovers❤ in so cal.
Overall service was good . But just for information . When I was driving home from your dealership , my door light turned on because the right rear passenger door was open . I could have checked it myself before driving yet I feel that your staff should have also checked everything for safety purposes . I have to pull over to close which was kind a dangerous
Awesome experience! Brought a vehicle here for a pre-purchase inspection. Saved me thousands of dollars. Worth every penny. My advisor Tony was incredibly helpful.
I've brought my car here numerous times and the last few visits, Tony has helped me. He is friendly and very professional. He always takes his time to explain everything to me and answer all of my questions. He keeps me informed throughout the entire service process. Communication is so important and I really appreciate that about him. The entire staff at this location is actually on point. Everyone has such a good and helpful attitude. It's stressful enough when you're experiencing car issues but knowing that I am bringing my car here, it's reassuring, knowing I'm in good hands. ...
Chris Nelson provides excellent management and customer service skills.