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The 2021 Mercedes-Benz E-Class lineup is MotorTrend® 2021 Car of the Year! Get familiar with the E-Class below or schedule a test drive with Mercedes-Benz of Ontario today! Available E-Class Body Styles: 2021 E-Class Sedan 2021 E-Class All-Terrain Wagon 2021 E-Class Coupe 2021 E-Class Cabriolet Timeless Yet Modern As Mark Rechtin says, “The Mercedes-Benz E-Class...
Are you a San Bernardino County shopper looking to invest in a used Mercedes-Benz vehicle? The Mercedes-Benz of Ontario Team recommends moving past “used” and looking for that “CPO” label. What is “CPO”? It stands for Certified Pre-Owned Mercedes-Benz vehicle, and it means a host of benefits are waiting for you. Find out more below! ...
As an owner of a Mercedes-Benz vehicle in the Inland Empire, you know the importance of staying on schedule with your Mercedes-Benz routine maintenance; however, did you know you are able to prepay for said maintenance? What Is Prepaid Maintenance? Prepaid maintenance is when a certain amount of Mercedes-Benz Service A and Service B are...
Are you looking to purchase or lease your dream Mercedes-Benz this holiday season? The Mercedes-Benz of Ontario Team offers 3 tips for buying a car during the holiday season below. 1. Visit Mercedes-Benz of Ontario: Visit us at 3787 E Guasti Rd, Ontario, CA 91761 to shop our large inventory in-person! 2. Shop our Online...
In October, Fletcher Jones Automotive Group partnered with Susan G. Komen® to raise money to cover the costs of a life-saving mammogram for women in need by hosting the “Drive For A Cause” event. Mercedes-Benz of Ontario participated as our Team wanted to play a part in beating last year’s donation of $50,000. Check out below...
It’s that time of year again to get into the holiday spirit, which is easily done by visiting one or all of these holiday events. Happy Holidays from your Mercedes-Benz of Ontario Team! 1. HOT WHEELS MONSTER TRUCKS ULTIMATE DRIVE-THRU Location: Toyota Arena, 4000 Ontario Center, Ontario, CA 91764 Date: December 3rd, 2020 – January...
Excellent ! the sales agent Jyhan is very helpful and friendly and very patient to us . I would like to recommend this dealership to my friends who would like to buy Mercedes Benz car
We are loyal customers and always feel we are taken care of! Never feel pressured to buy. They have amazing customer service and their follow up is greatly appreciated! Thank you Yogi, Eli, Cameron and Johan!! I love our GLB!!
This Ontario Dealership is exceptional. Everyone is courteous and friendly. Greatly appreicate this service. Thank you. I will continue to use this Dealership for my Mercedes-Benz needs.
Great service knowledgeable staff and very friendly thank you for everything you guys do. Thanks for I bought a car from you guys love the service.
Amazing service!!! Made sure I left with the best deal great sales team
Great experience our salesman Ali Hassim was exceptional , very respectful , had all the right answer about our new car and knew the product he was selling .
Matzi was a pleasure to work with he keep me informed of the repairs and was there to greet me when i picked up the car. Excellent customer service.
There are no words to describe Aileen Lopez. She is the best and should be on the Executive Team for customer service. She has been the sole reason for my dedication to Mercedes Benz of Ontario. I have purchased many cars over the years and she has no rival when it comes to providing first class service.
I was very pleased and satisfied with the service I received for my vehicle. Everyone was very polite and professional. The employees observed covid safety precautions.
Service was top notch. My service adviser helped me with everything I needed. The Mercedes Benz service experience is like nothing else in the industry. Everyone takes great pride in helping the customer.
Mercedes Benz should be really proud of their team, they’re great at their job & have excellent customer service. 100% recommended. I will be back soon.
The service person very details and updated status everyday When I pick up the car he will go through everything. Good good good good good
Great place to do business, workers are very courteous always wanted to help in every way possible. Service to my vehicle always a job well done never have or had any issues.
Everyone at Fletcher was courteous and eager to help when I had questions! My service rep was an excellent young professional representative offering his assistance.
Excellent customer service, I was provided with an loaner vehicle within 30min! Just a good experience! Thank you guys so much!!
Excellent customer service they have endless inventory. Process was easy, highly recommended!
Fast service, the attention to detail is really impressive. Professional personnel, they solve all my questions. Great experience. Thanks . I would come back and refer to friends
excellent service clear communication on what need to be done. Service advisor go extra miles to deliver my car after all done big thank you for that.
Since the pandemic, I have not been to your dealership My car needed to be service, so I requested they come to the house and get the car. I was very happy about that. I don't go out because of the pandemic. I needed a new battery so Mercedes roadside service came to the house and replace the battery. I hope I don't need any other services before the pandemic is over. I don't remember the service rep name as we did everything by phone and e-mail. I don't have a steady rep. I've had ...
Great buying experience and a shout out to Edward Shea and his Manager who were very professional and knowledgeable during the entire process.
Second time purchasing a vehicle here. Excellent service which is why I continue to go back.
Excellent service, everything done on time and as prescribed. Facility was extremely clean. All staff was very helpful. Service consultants kept me informed every step of the way.
Great service, ease of use getting in and out Phil and Natalie were great advisors to work with. Thank you for taking care of my car!
Great customer service from Louise Hakime. He worked hard to get me what I wanted!
Felt a little rushed at the end of the transaction. They literally almost forget the bow/picture
Mercedes-Benz of Ontario has great customer service. Everyone is very friendly. They do excellent work when you get your car serviced. Tony explained everything in detail. I had a positive experience.
I came to Ontario because I was looking for great customer service my previous experience at auto nation Buena Park was horrible made me want to never purchase a Mercedes but Ontario Mercedes changed my mind Carlos and the rest were awesome
Exceptional Dealership. Staff are professional, very systematic, easy, convenient and fast. My Service Advisor has always been exceptional. Thank you Mike Doehla for your prifessionalism and expertise in your line of work.
Fletcher Jones of Ontario has always surpassed their quality in customer service. We would highly recommend them for any first time luxury car consumers.
I appreciate the COVID safety measures implemented by the dealership for the health and safety of customers and staff. My car was serviced and cleaned as promised.
Always enjoy dealing with Mercedes, love being treated like my business matters to them
It’s a pleasure working with MB Ontario for my vehicle maintenance. They confirm your appointment and promptly take care of clients as they arrive. The check-in process is seamless as well, and they take the safety of both clients and staff seriously. Everything is done in the safety of your own vehicle. my service advisor was great to work with, straightforward and informative. The level of service we get here has earned them a loyal customer.
Trevor Harlow is the best. He provides a great customer experience.
I had a new service representative. Phil. I was very knowledgeable and informative to me. He updated me while my car was being serviced and gave me options.
My service advisor Christian Lopez was courteous and professional. He advised me with the ongoing service of my vehicle. I had two recall services and windshield replacement. He provided me with two discounts to minimize my costs for the windshield. I will continue to bring my vehicle back to this dealership.
Very Helpful and quick with service. Was able to solve my issues with the car and the work was done in a timely manner. Thank you!
I really liked the Attention that the people who helped me get my car gave me, very attentive to my questions made me feel at home, Thank you
I have been a mercedes client for over 11 years, started at Mercedes Benz - Las Vegas, then Mercedes- Benz COral Gables Florida. I Had the pleasure of meeting Eddie Haddad, a professional and genuine gentleman. He was able to give me multiple options and worked with me to finalize a deal. Now i am loyal to Eddie and the Ontario Mercedes for many years to come ! I believe the Salesman is Ashuk "apologies of the spelling error" and Eman who delivered the car, both are first class! Will refer dozen of my contacts.
Have been researching vehicles for 2 months and narrowed them down to 2. Came to the Mercedes Benz dealership looking only to test drive a vehicle due to my expiring lease on an Infiniti SUV. This was my first time at à Mercedes Benz dealership and the customer service was perfection from my sales consultant, Jyhan, to the sales manager and finance rep. Johan was very personable and knowledgeable and over extended herself to ensure I was well informed on the various packages the vehicle included. Despite only wanting to test drive, I ended up purchasing a vehicle...which highly reflects how excellent ...
The sales consultant, Fadi, that I worked with was very knowledgeable and professional. I had a really good overall experience, and I really like my new Mercedes GLE 350.
My husband and I have been going to Mike Doehla for several years. His attention to my concerns was excellent this visit as it is every time. The system of keeping me aware of the service performed, expected competition time, and cost allows me to schedule my day accordingly. I appreciate Mike and the Fletcher Jones of Ontario dealership, from sales, and service.
Loaner car was ready and clean. Car wasnt done until the next day, but not an issue since I had the loaner. Car was finished and washed as promised. I did ask for an appraisal which I am waiting on from the sales department.
Mr. Mike Doehla took care of my yearly maintenance service and I always get excellent service everytime. Everyone in this branch is helpful, they work as a team and treat each customer with great care and dedication. Kudos Mercedes-Benz of Ontario!!! Keep up the great job while staying safe.
Service was awesome daniel peréz explained to me in detail about the issue that i had in my gla250 very profesional and he'd help me out so much thanks daniel good job keep it up
John the salesman was very knowledgeable and pleasant to deal with. Great guy and the reason we purchased the car from Ontario Mercedes.
The customer service is always great thanks to Mr Perez and the sales and management team It’s always a pleasure having great customer service
Excellent service from Mike Doehla! This is my third MBZ and i always go to him. Rest of the staff are very couteous and helpful too!
You would expect that a luxury vehicle dealership would provide a luxurious level of customer service. And for the most part, that's not what you find. During our hunt for our new vehicle we came across several chip on the shoulder, snooty, "take it or leave it" instances which repeatedly burned the bridge of communication and killed our interest in working with anyone. And then there was Mercedes-Benz of Ontario. Because of our prior experience I opened up the communication online. From the beginning, Cecilia and Sabrina were fantastic! They followed up as needed without being push, ...
I always enjoy the excellent service that they provide.Mike Doehla is super helpful and all the staff courteous.They observe Covid precautions and sanitize my car before handing the keys.
Very Impressed! Jonathan did everything in his power to get the deal done. very satisfied with customer service and friendliness . Thank you Mercedes Benz of Ontario
Excellent service every time I use this dealership
I received prompt response and excellent service! Thank you
Beginning with Mike Doehla excellent service Representative. Made necessary recommendations for servicing my wifes vehicle. Next the service Manager Nicole on point with me. This young Lady took time to stop what she was Doing and said Hello to me. Thank you. Finally the Shope Foreman Kevin the shop foreman made sure that my concerns with Battery issues were addressed. Thanks.
Very good service,friendly worker. during this COVID -19 situation, worker wearing mask and sanitized all possible areas to prevent spread. I feel safe to be there
Matzi is the will do and always on time, very appreciated. BEST very professional, does what he says he
Mercedes Benz of Ontario, specifically Mike Doahla, made my service appointment care free, even with the required Covid precautions. Drop off, was expeditious, and pickup was quick.
Excellent Service. Natalie kept me updated on the status of my vehicle during the repair process.
Helpful staff, and knowledgeable sales persons providing good customer service
I love receiving the same type of service as the quality of my car. And thats exactly what I receive at MB of Ontario.
I had a really good experience and the staff was super helpful and efficient with their work on my vehicle. The best part is my car is still under warranty so I had no charges to pay.
Staff is helpful. Facility is nice but sadly the lobby area is closed. No coffee 🙁 There was a small question regarding the work that was done on my car and the tech was not available to answer.
Hossam (Sam) is outstanding and extremely professional and helpful from my experience. He understood what my needs and did his best to assist me. That's why I have been always with him for my MB. MB of Ontario provides extraordinary services and a relax atmosphere.
Thank you so much Mike for your excellent service, also I appreciate the whole service team taking precautions and up to par with a the sanitary guidelines.Phil Carreon for going above and beyond for customers
Best Car Shopping Experience! The transaction was super fast and has been the best experience I've had dealing with a new car purchase. I would highly recommend! I highly recommend Tony Froussine for outstanding service. It was a pleasure working with him.
Asshin was the best , made the whole process very easy Very professional, he was so knowledgeable about the cars. Very low pressure. Thank you , we love the car , we enjoyed the experience. The dealership is so beautiful, clean and covid Compliant .
Top of the line service with Service Adviser Mr. Phill Gibson, regarding a recall of the passenger side air bag on our 2014, GLK 350. This was the first time at MB of Ontario since moving to the IE however, not the last. Everyone we dealt with was very courteous and professional. They cleaned inside and out after the service was completed.
Excellent, my service advisor Phil was super detail and keep updated and customer service was sharp. Thank you thank you thank you thank you thanks
My service coordinator, and supporting staff, was truly awesome. Makes me very happy to be a MB owner. Knowing that my needs will always be met.
I took my vehicle in for service and the entire service dept. was amazing! Thank you for a seamless experience. Everyone was friendly and my vehicle was done by the end of the day.
My experience was very pleasant and stress free!! Everyone was very professional!! I’ve taken my cars here for many years and I’m never disappointed
My experience was great. Not only it was Efficient, the service advisor gave me a peace of mind. Enjoy bringing my vehicle at this location.
Very efficient and customer oriented. There promises became reality. We always have a great experience at Ontario Merecedes. Thanks for all that you do do.
Excellent service as always! Continue to be impressed with the interactions each and every time I am at the dealership. Thank you so much and have a great day!
Service was prompt and friendly. I’m told exactly what is needed and how long it will take to complete the work. I alway receive excellent service.
The service writer Robert McConnell was very helpful and kept me informed with progress on the car. Also providing transportation from and to the dealership.
Ed was super patient. After we spent hours with Ed at the dealer, my husband changed his mind to get another car with some more upgrades just right before signing the paperwork and picking up the car. That means we had to start everything over from the beginning. Ed was super patient and we eventually got a car we loved! Great service! Highly recommended!
Service was satisfactory, the attendant was courteous and helpful. The Service agent made sure everything was done as requested and ensure a ride was provided. Thanks.
As usual another great experience. This was my fifth Mercedes and Sam knocked it out of the park again.
I have been a customer for a number years and Mercedes as still v V continues to empress me with friendly and professional service. I will always be a loyal customer.
Thank you for your excellent service Christian. It is really comforting that although there was additional service required kept me updated on current status. Mercedes Benz does it with care.
Christian Lopez is wonderful very friendly and easy to feel comfortable with He’s got excellent customer service and ask if what else he can help with
Best customer service ever! Christian was extremely helpful and friendly. My damaged tire was covered under warranty and Christian made sure I did not over pay.
Service Advisor Matzi Hunte is very patient and nice. The best one! My English not good, he is patient to explain everything and let me understand.
We bought our first Mercedes and Ali was very pleasant and helped us through all the paperwork. We are very excited to be part of the Mercedes family. Ali was very knowledgeable and kind and helpful.
I had the pleasure of doing business with Pedram Samadian, very professional salesman , I was not pressured what so ever , it was almost as if I was talking to a friend . He made the experience of buying a car a pleasure . His professionalism and maniorism are what helped make the sale an easy decision. I believe the staff there create the perfect atmosphere for a more positive car buying experience , thats rare . Thank you !
Mercedes-Benz Ontario really great dealer. Great Customer Service
Staff went over and beyond to accommodate my needs.
As busy as he was, Christian Lopez provided great service during my visit. Also, he tried to get me the best price for the service. Professional, enthusiastic, and attentive. Thanks Christian!
The staff are very friendly. Kevin Chien is very helpful and has excellent customer service. COVID-19 precautions is excellent. Everyone wears mask. I will come back and refer friends.
Phil was awesome and was able to recommend a body and upholstery repair close to my home. Ive already made the appointments and their pricing is great! Thank you, Phil.
I bought the car used but , I drove 3,000 mies and battery went out I was expecting certified vehicle teated like new ,I have to buy a new battery at the cashier Chris nelson I told him im a veteran and gave me 10 percent off .
We ;love are Benz's will purchase again quality customer service.
I have for the past 3 years had ALWAYS exceptional courtesy, Service, and communication with everyone from Service, porters, and Sales Department personnel. Ontario Mercedes Benz does make always an effort to please and meet customer expectations. I have only one thing to add, Great People and Great Services.
I really like the way Im taking care of. Everyone should have a Mercedes Benz to taste the good service given to the clientele.
The service is great. They finally found issue with squeezy sound coming from rear and replace part under warranty. I have been here for both of my Mercedes for service and will continue on.
There has been a tremendous change in the service department and this dealership. Everyone is friendly, courteous and seem to value their work from the delivery drivers to the cleaners. Extremely pleased with Lana and Kevin as my service advisors as they went out of their way to ensure I was well taken care of. Thanks to the manager as well. My car drives great now.
I want to thank Gerald Corona for always being so helpful with my overall maintenance and service on my car, he always pays attention to my concerns and does his best to take care of them, I honestly feel like a VIP Customer! :)!
Great person. Nice and friendly. Willing to help. Bought a new car and was willing to answer any questions I have. Highly recommended! Go Kevin!
Very clean and efficient. All staff and crew were really nice and professional. My service rep. explained the problem very clear and make it really easy for me to understand.
My experience was very good.I came in,they explained the problem,what to expect and send me on my way home.I will highly recommend this dealership.
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