There’s nothing quite like the feeling of driving home in your very own Mercedes-AMG®. At Mercedes-Benz of Ontario we can elevate that experience one step further and ensure you are getting a fully customized Mercedes-Benz to your exact specs. If you’ve been dreaming of a specific model and configuration, we can make it a reality – and...
Just Announced: Exclusive Offer for 2025 Mercedes-Benz Electric Vehicle Owners! Mercedes-Benz is taking luxury electric driving to the next level with an exciting new offer for 2025 model year electric vehicles. When you take home a brand-new 2025 Mercedes-Benz EV, you’ll enjoy 2 years of complimentary charging at Mercedes-Benz High-Power Charging Network (MB HPC) stations....
The results are in! Mercedes-Benz of Ontario raised $9,325 to donate to Susan G. Komen® communities in California. Thank you for Driving for a Cause! Approximately 281,000 new cases of breast cancer will be diagnosed in the U.S. this year, and more than 44,000 people in the U.S. will die from the disease....
The all-new Mercedes-Benz E-Class sedan has earned one of the automotive industry’s highest honors, securing the prestigious MotorTrend® Car of the Year award for 2025. This accolade is a testament to the E-Class’ remarkable refinement, innovative design, and superior engineering. Building upon decades of evolution, it delivers smoother performance, enhanced efficiency, and exceptional...
Updated November 2024. Mercedes-Benz of Ontario 2024 Holiday Hours below and check out our tips for buying a car over the holidays here. December 24th Sales: 9:00 AM-4:00 PM Service, Parts & Car Wash: 7:00 AM-4:00 PM Airport Parking & Shuttle: 5:30 AM-4:00 PM December 25th CLOSED December 31st Sales: 9:00 AM-6:00 PM...
As the holidays approach, Mercedes-Benz of Ontario invites you to join in the Mercedes-Benz Holidays with Love celebration. This year, Mercedes-Benz USA is hosting special events to spread holiday cheer to children across the country while promoting important safety lessons in partnership with Safe Kids Worldwide. The Holidays with Love campaign serves as a reminder...
Good service thanks We are very happy to buy car i like my new car thank you
The sales associate (Joseph) and financing representatives were wonderful. No high pressure sales, no unreasonable expectations or demands, the ENTIRE process was positive, respectful, informative, and far more pleasant than expected and over other dealerships. We were shown multiple options and all my concerns were respected and taken into consideration by everyone we interacted with. Not the typical discomfort felt in the car buying experience with generic sales tactics and overwhelming pressure. They allowed us time to look, relook, test drive, re-test drive 🙂 all without feeling like we were inconveniencing anyone. Everything was great....and we left with a new ... Read More DealerRater - Apr 14, 2025
This dealership has everything you need for Mercedes and we worked with Iman who is by far the best sales associate there
Salesperson Daniel Li is very patient, professional and friendly. I appreciate his great help finding our Mercedez-Benz!
The best MB service center - Art was our service advisor and he made sure the work was done and to our satisfaction - we will definitely be coming back to this service center always.
Afshin always comes through! I had a hard time trying to figure out exactly what I wanted to purchase this time, but Afshin had four cars picked , and ready for a test drive by the time I got to the dealership. Unfortunately for him I was not overly excited with my choices, they all had something I wanted, but none of them had everything I wanted. So we had a spirited conversation, and Afshin directed Brandon to find me something I could be excited about, and five minutes later Brandon drove up with my car, and I was extremely excited ... Read More DealerRater - Apr 5, 2025
Excellent service was provided. Miguel Perez was the gentlemen who asissted me in answering all my questions. But went above an a beyond to ensure I got in the right car that fitted my needs.
One of the easiest and fastest transactions I ever had. Michael made everything ready, all I did was sign and go.
Matzi is an outstanding Service Writer! He provides excellent customer service and follows through! 5 Stars rating!
great service, took care of programming my key while I waited and very comfortable dealership
Was their for a maintenance went super smooth easy to work with staff especially Robert at services gets you in and out
Art Foulk was very helpful and communicative during the whole process and would answer all my questions!
Customer service is amazing and everyone there is attentive. I've never had problems every time I come to this location.
If you are looking for an exceptional experience in your car shopping journey. I would recommend going down to Fletcher-Jones Mercedes Benz in Ontario, CA. They have some of the best sales team members I recommend speaking with Sales rep, Daniel Li. He's amazing and great spirited person. I can't say thank you enough!!! Satisfied first time customer and you will see me again in the Future.
I recently had the pleasure of working with Danny at the Mercedes dealership and I must say, he truly went above and beyond to make sure I had a great experience. From the moment I walked in, he was friendly, knowledgeable, and eager to help.
Danny took the time to listen to my needs and preferences, and he worked hard to find me a great deal on a new Mercedes. He was patient and answered all of my questions, making sure I Understood and felt comfortable. Not only was Danny a great salesman, but he also made me feel like ... Read More DealerRater - Jan 3, 2025
thank you for Ree Wardek's excellent service and all the other staff in Ontario
When I bought my first Mercedes here, I knew that I would be returning. This past weekend I returned to buy and sell a car. They make the process so seamless and hassle free. Every staff member is polite and attentive. I look forward to more years coming back!
Service was very courteous and expertly tech knowledgeable in all aspects! Job very well done!
Fletcher Jones MB has been the most consistent and reliable customer service I’ve had the pleasure to work with and experience. Truly the Fletcher Jones experience sets the bar for all other Mercedes Benz Dealerships.
Art makes the whole experience extremely easy. He’s very professional and meticulous and a true gentleman.
Mike Doehla has been my service person for several years. I'm very pleased with his professionalism, and knowledge
"I’m consistently impressed by the level of service I receive at Mercedes-Benz of Ontario. The process is seamless, adding real value to my experience and making everything simple and efficient. Having access to a loaner vehicle keeps my routine running smoothly during service, and my service advisor, Matzi, always goes the extra mile, calling to explain each step and ensuring that everything is done to Mercedes’ specifications.
Working with Trevor and Addi in Sales and Dennis and Johnny in Finance has made me feel like a truly valued Preferred Owner. Their commitment to excellence, along with benefits like ... Read More DealerRater - Nov 10, 2024
Dealt with Art was excellent and very sincere with professionalism and very fast really appreciate
I have been their customer since 2014 and they have been always great and professional. Both in sales and service, I do not trust any other dealer with my MB but MB Ontario
This dealership is great when it comes to service very quick if they realize a mistake they made whether it’s warranty updating on there side they will fix it and make sure it’s getting taken care of Kyrillos is an amazing service advisor always communicating and giving updates as much as possible
Pleased I brought my E550 Cabriolet here. Mike Doehla and the service techs are really engaged, professional and the waiting area if you should choose to stay is clean, comfortable and 3 seats are available for massage!
What keeps me coming back to this particular dealership is Afshin! He just makes things so smooth, and easy. He’s just such an honest no xx person, I respect and appreciate his integrity.
Called in about a C 300 cabriolet spoke with Zachary. All he did was talk in circles and tried very hard to pass me to his manager. After giving him an offer he said his manager would call me. Had to contact him again the next day and request follow up, which he said his manager would call me shortly. Another salesperson called me named John, he also talked in circles and was unprepared when he requested a time for us to chat again. All I wanted was a straight answer about my offer for a vehicle. In the end John ... Read More DealerRater - Aug 30, 2024
Highly Recommended Fair competitive prices and huge selection Thank you to the Boss Luis Hakimi
My salesman was Mir Jalal. He was patient, knowledgeable and friendly. As a first time buyer I had a lot of questions, confusion and apprehension but he eased my mind and was able to find me what I wanted. I’ll recommend this place to friends. Mir did a great job. I love my car!!!
Ontario Mercedes Benz is the best. Salesman (Johan), GM (Addi), service advisor (Robert Tabor) they’re super nice and professional. I recommended friends to OMB, and they’re all satisfied. Will definitely recommend to family & friends.
Great service department and technicians. Always responsive and communicative. Fast turn around on cars also.
It's really a friendly place, they're happy to see you, have coffee and baked goods waiting for you most of the time. It's a very busy place, and time goes fast looking at the $200,000 cars!! I love my car and I feel like they do, too! Fletcher Jones has a tremendous pride for they're Mercedes Benz and you can feel it when you're there. The employees take pride in they're work and it shows! I'm happy to be a client and feel confident car is in good hands! So, "Nice job, keep ... Read More DealerRater - Aug 13, 2024
Great dealership!! Iman, Malcom, and Dennis secured my purchase and were amazing from start to finish. I highly recommend going to Mercedes-Benz Ontario to make a purchase.
Art was excellent as an adviser. It was a walk-in and I was in and out within 20 minutes with a loaner, a cold bottle of water, espresso shot. Excellent notes and videos on the inspection. I am an electrical engineer so I truly appreciated the detailed notes.
My wife and I recently leased a Mercedes-Benz with the help of Shawn Nabi, one of the Sales & Leasing Consultant at Mercedes-Benz of Onterio. Once we enter the dealership, the receptionist greeted us as if she was welcoming us into her home, and on every subsequent visit, we received the same hospitality regardless of who was staffing the front desk. When we initially introduced to Shawn Nabi, we indicated we were interested in leasing. From start of our discussion to the completion of our transaction Shawn Nabi modeled exceptional interpersonal skills and professionalism. He explained all the options and ... Read More DealerRater - Jun 30, 2024
From the moment you walk to this dealership, you feel the difference, For sales Pedram is the way to go, always going above and beyond, for service Mike Doehla, they both are knowledgeable, and are transparent. MB of Ontario is one of the best dealerships.
Ree was very professional, kept me updated about the part that was needed since it was on back ordered. I am very happy with repairs and service from Ree and technician
Our experience was wonderful. We were very pleased with everything. I would advise anyone to make Mercedes-Benz of Ontario your choice. thanks again to our salesperson Fadi Batami and finance manager Nina Assaf who made the process less stressful.
It was an awesome experience being in this place. We felt so at peace on how everyone who worked with us made so much effort to give us a great deal and great car. Even though our budget is not that high, they were able to give us the best!
Pedram our sales consultant was an excellent guy to work with. He knew everything about the car to the point that he invested time to teach us everything we need to know and set the car for us . He worked with compassion, patience and humble man. Pedram is the guy ... Read More DealerRater - May 15, 2024
I was very impressed and pleased with the service that I received by Iman Farhadinia and Jonathan Sayegh. I drove 4 hours to their dealership to look at a vehicle and was not disappointed. They went above and beyond to make sure I was satisfied with my purchase and no questions were left unanswered. Highly recommend Iman and Jonathan, will definitely be returning.
The cordiality of everyone who assisted me was very pleasant, from the sales manager to the general manager. Absolute recommendation
From check-in to check-out, everyone is always so professional! I love my advisor Christian. He is very patient and helpful! He always takes care of any concerns I have.
The entire staff at this dealership are highly esteemed, consummate professionals. The service department Manager, Nicole and Service Advisor Art were extremely helpful in resolving any and all problems. They have impeccable integrity. They’re extremely cordial and courteous..I strongly recommend this dealership to anyone shopping for a car or looking to service their car. The experience you’d get from this location will be totally satisfying and unbeatable
Abe was professional and Joseph was very helpful. Our experience with MB of Ontario was truly exceptional, thanks to Abe, Joseph, and Malcom. We would highly recommend this dealership to friends and family and would definitely return to Abe for the next one.
The dealership was clean and inviting, accommodating you with beverages and snacks while you wait. The employees were all friendly and polite.
Mina went of his way to make sure I get the best service to my car
Art foulk great service representative detailed and helpful. Highly recommend Overall amazing service. 5 stars
Our experience at Mercedes Benz Ontario was truly exceptional, thanks to Sam's outstanding assistance. From the moment we arrived, Sam provided personalized attention, taking the time to understand our specific needs and preferences. His extensive product knowledge was impressive, as he confidently addressed all our queries and provided detailed information about the vehicles.
Throughout the process, Sam maintained transparent communication, ensuring we felt comfortable discussing pricing, financing options, and additional services. His professionalism and positive attitude created a welcoming environment, making us feel valued and appreciated as customers.
Even after the sale, Sam continued to provide exceptional support, following ... Read More DealerRater - Mar 24, 2024
Simon is a very nice and professional person. He patiently introduced the vehicle for us.
Exceptional service from Phil. Worked with me on pricing and helped me at ever decision.
That was my first time there ,and will not be the last. Art Foulk was very professional, he explain to me step-by-step what’s going to happen with my vehicle kept me informed. A little disappointed because the part I need for my S580 is on back order.
Every time I go to the dealer, I get exceptional service, Never a bad experience
Ron Broussard provided the best service experience. We brought our GLE 450 in for an oil change and to investigate a noise at the rear of the vehicle. The tech. couldn't identify the noise so Ron solicited the help of the Service Manager who did a ride along with me to identify the source of the noise. I turned out to be normal; the noise was generated whenever the rear camera was engaged. I believe other service reps would have blown off our concern but Ron made sure to get it addressed.
Been buying cars from them for years. My salesman, Sunil Sethi, has been a pleasure to deal with and he is backed up by a very responsive service department. Inayat Patel has been my advisor for a while now and he is in constant contact with me when the car is in for repairs.....
I wish I could give a zero. I feel like I've been robbed. My C300 engine died after I drove it less then 50,000 miles and 3 payments left to go. The car was barely out of warranty less then 4 months and they basically gave me a keychain for my troubles even after admitting it was a catastrophic failure on THEIR part.
The best car buying experience ever. Jonathan provided many options and all the information regarding every vehicle I test drove to help me make the best decision for my needs. Dennis in finance was also very helpful and informative. I walked away feeling very good about the vehicle and my lease. Everyone at Fletcher Jones of Ontario was wonderful! Looking forward to a great relationship with this dealer.
Ree was awesome got me with appointment with pretty short notice and got me in and out of there.
Beyond Kindness & patients are the only two words that I can think of to describe this dealership and my experience with their sales staff.
Was expecting at least 2weeks but they finished their job in 3days! They sure do what they suppose to do! Lovely
My husband and I had an exceptional experience with our sales advisor, Brennan Kelley, at Mercedes Benz Ontario. His extensive knowledge of the EQ line was impressive, and he made us feel like we were talking to a close friend or trusted advisor. Brennan's expertise made the decision process incredibly smooth, and we couldn't have been happier with our purchase. Moreover, the entire staff at Mercedes Benz Ontario provided unparalleled customer service. Their commitment to excellence is why we keep coming back.
Just want to say that Abe Raad did an excellent job of making the experience of buying my new car wonderful. I have often said that I’d rather go to dentist and get a root canal than deal with car salesmen and dealerships. My experience at your dealership and the very attentive approach that Abe took with me completely made me want to come back and recommend you to Friends and family.
I recently had the pleasure of working with Abe Raad at Mercedes Benz, and I can confidently say that he provided me with an exceptional car-buying experience. From the moment I stepped into the showroom, Abe's professionalism, knowledge, and genuine passion for Mercedes Benz vehicles shone through.
Abe's customer service skills are unparalleled. He took the time to understand my needs and preferences, patiently answering all of my questions and providing valuable insights into the various models available. His in-depth understanding of the features and capabilities of each car was truly impressive, and it was evident that he ... Read More DealerRater - Dec 8, 2023
I’ve been looking to customize my GLS and I called around other dealership they make it so hard I almost gave up then I called Addi mimi and he passed me to his sales man Fadi Batarni. They both took what I need and they work on it while amazing experience I had I want to go to any other Mercedes dealer, but Ontario because of them
My go to dealership for service. Took my S580 in for a 50k service. Making the appointment was easy and the service department turned the car around quicker than expected. Thank you Noé Romero for making sure everything was done in such an efficient manner!!
Patient and listens to your issues and requests Ron in Service and Johan in Sales - I left very satisfied.
Ontario Mb is an excellent clean dealership. The service advisors in maintenance department were very helpful. The service advisors I encountered when purchasing my sedan exhibited excellent and professional skills. They gave me a thorough explanation of the devices and its' function in the new car I purchased. Thank you very much for your help.
Jonathan Graham and Brian C were great to work with. It was one the best car buying experiences I have had.
Phil Gibson is the top service advisor to ensure your car gets attention when being serviced and he provides clear communication. All 3 MB I’ve owned over the years have always been serviced with Phil. He is an asset to the dealership.
The sales process was smooth. No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. The air system caused the car to sag on the drivers side when left sitting overnight. There was a defective trim piece in the trunk, and there was a slight ratting sound in the door. We took the car to our local dealer for eval since MB Ontario is 2 hours away (it would have taken 8 hours of my time to take it there, drive home, go back to pick it up, ... Read More DealerRater - Oct 27, 2023
Very nice showroom. I had a positive experience with the entire staff, sales and finance, also friendly gestures of someone bringing water and cookies to you was great.
They are very attentive! Very helpful! Make sure you go to kyrillos for your service needs! He is friendly cares and keeps you up to date!
if u go here for service, Christian Lopez is the best advisor, he will be there for u for emergencies and will help you save time and money. christian lopez is the guy u want to c.
Art helped me and he could not have done better. He was very kind and professional
Sam my sales person was AMAZING! My experience there was the very best! Thank you so much! You guys are the BEST! I’m showing off with everyone my experience there. Thank you thank you! Great car selection! I’ll be sending my family and friends there.
MB Ontario continues to maintain the highest level of service. Brought my S580 for a Schedule B; not only was it completed, the car was returned cleaner than expected.
Shami and Afshin was the financial managers that assisted me during my transition from lease to purchase. They presented in a friendly, professional, caring and patient manner. They listened responded to my questions and concerns and resolved resolved each in a timely manner.
Nancy Q. was the best! Made us feel so relaxed. We would definitely go back!
The staff at Mercedes-Benz of Ontario the great job making you feel comfortable at their facility. The sales representative did a great job. He took his time showed us a lot of cars and it was a real no pressure experience. The car was beautiful very clean like brand new, but it was two years old. I would recommend this dealership to anyone looking for a Mercedes-Benz or whatever other car, they may be carrying.
I would not recommend that you purchase a vehicle in this facility, they have the worst customer service, especially when it comes to getting money back from them. We have been trying to get our extended warranty refund for almost 3 months, and they have yet to return our money. Our vehicle was involved in a car accident and the vehicle was totaled out, therefore, we requested a refund for our extended warranty. so I don’t recommend them if you’re looking to purchase a Mercedes do not go to this dealership.
The buying experience here was incredible from start to finish. Our sales guy ABE was super accommodating and extremely professional.
Royal treatment! Superior service, value their customers, makes sure you and your family are comfortable and happy. Love that it is so spacious and service moves so smoothly so you don’t feel like you’re in a meet market assembly line. Tons of water, coffee, tea and snacks to keep you going. Love this dealership
Great staff, great location, worked with me through the whole process and never pressured me. overall a great experience.
We are pleased with services on Service Dept. specially with MIKE DOEHLA ,he's knowledgeable,caring,listening to our vehicle.problem,and service is fast and is diagnosed right away .our car is returned very clean .We love to service our car in this place.
This is the worst dealership I have ever been to. They sold me a lemon and after driving it for one day we’re not able to help me. They looked at it said there’s no issue and now the car is at another Mercedes shop for over a week actually doing diagnostics. Their sales team is awful and services team is awful. Do not buy a car from here. Run as fast as possible and go somewhere else. Super unprofessional.
Ron Broussard was great. Extremely professional and went above and beyond my family’s expectations. Thank you for the positive experience!
Awesome experience! Second time coming back. Ali top notch ! Since day one very attentive with his great customer service and expletive. Very satisfied with his Ali and the Ontario Mercedes Benz
Amazing experience! From the General Manager, Yogi, to the Salesman, AB to the Finace Manager, Afshi, I cannot speak highly enough. Did not feel Salesy. Felt like they genuinely wanted us to have a great purchase experience as well as want us to have a great experience as Mercedes owners and want us to be repeat customers. And we absolutely will be!
My experience was close to meeting my expectations and overall, a great experience. From the moment we arrived, We were greeted by the front desk staff. They were kind and professional and made the welcome experience great. One of the Sales reps on the floor offered us water which was a nice touch. We were told by Lee we were meeting Mr. Champagne, upon us arriving we did not. Trevor Harlow is who we were introduced to and did a stellar job at representing Mercedes Ontario and the automobiles that you offer. We test drove 2 different cars, as we had ... Read More DealerRater - May 15, 2023
Very attentive staff. Easy to work with. Show room is very nice! Over all it was good
The dealership is well established with employees who are courteous and hardworking , their loaner car program is excellent
Very professional staff, it’s always a great experience, easy and fast to make an appointment, loaner cars are so convenient.
Louis Hakime and all the Team at Mercedes Ontario were outstanding. They are very professional, courteous and made this sale a pleasant transaction for me.
Helped me get into a loaner for my service appointment very easily, great attitude, fast and def would go to him anytime in need help!
I like the organization of the service department and the excellent customer care and service. The advisor assigned to me, Kyrillos Moussa is fantastic, knowledgeable and very professional. He should be on your sales team.
Ree was kind and helpful. I saw Christian Lopez who’s normally my advisor- I said hi! & he took my service call on. He’s just so kind and thoughtful!
Everyone at MB of Ontario is so kind and thoughtful. Christian though… he’s literally the reason I will continue to buy MBz! He’s so professional knowledgeable and supportive. He remembers conversations and checks in. He keeps me apprised to the service situation and is committed to excellence.
I genuinely love taking my GLA250 in because I know it’s going to get the royal treatment just like ... Read More DealerRater - Apr 2, 2023
When buying a "certified" vehicle. Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in (3/23) the service advisor informed me that I need to replace the brakes. The MBZ certification is that the breaks have 5min or more on the car for certification--and the breaks had 5min at that time. Meaning that it just passed. Given that MBZ Ontario is a Fletcher Jones company, any consumer would reasonably expect that it would replace the break (customer service) and not just pass the cost of the ... Read More DealerRater - Mar 14, 2023
Excellent care & great deal from Frank & Jason. My daughter was very happy with her Mercedes Benz GLB 250
I’m from San Francisco I had a problem in my car I meet Wardak he so friendly &helpful I finish all paper @15 mints I returned back to home he send mesgge to me to make sure I’m safe & no problem thank you Wardak
Friendly service, good sales people. The dealership really makes the clients feel valued. The associates give attention to all the small details that give us a differentiated experience!