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Mercedes-Benz Lease End FAQ
Mercedes-Benz of Ontario
OFFICIAL LEASE RETURN CENTER
As your Mercedes-Benz lease approaches maturity, Mercedes-Benz of Ontario doesn’t see it as the end of the road, on the contrary, we see it as the beginning. We are here to make the lease-return process simple, easy and perhaps even a bit exciting, regardless of where you purchased your Mercedes-Benz.
Of course, we would love to keep you driving a Mercedes-Benz from Mercedes-Benz of Ontario and to show you we mean business, we have incentives totaling $1,500 to help start that process. You don’t even have to wait until your lease is over, we can show you just how easy it is to get into a new Mercedes-Benz of your choice right now.
The Credit Card Test
The Credit Card Test is an easy way to determine what will be considered excess
wear and use when inspecting your vehicle’s exterior and interior.
Vehicle Condition Guidelines — The following items are considered excess wear and use:
Any scratch through the paint larger than the size of a credit card.
Any dent that is larger than the size of a credit card.
Any damaged safety items, regardless of size (e.g., torn seat belts).
Collective damage that is caused by a single event, regardless of size.
Any holes, cracks, gouges, tears, or cuts in the sheet metal or bumper, regardless of size.
Any tears to the interior larger than the size of a credit card.
Windshield, Lights, Wheels and Tires
Vehicle Condition Guidelines
The following items are considered excess damage when inspecting
your vehicle’s windshield, lights, wheels and tires:
Wheels that are cracked or bent.
Wheels that were not originally equipped with the vehicle at the time of delivery.
Tires that are the incorrect size, have sidewall damage, or exposed cords.
Glass and lights that have cracks, stars, holes, or plugs.
Vehicle Condition Guidelines
Prior to turn-in, be sure to remove all personal items from the vehicle, complete all scheduled
maintenance, and ensure all originally equipped items (if applicable) are returned with your vehicle, including:
Second set of keys
Removable CD disc changers
Navigation system discs
Our unique Three-Point Inspection will help you understand what is considered excess wear and use. While the standards in your lease agreement provide you with a detailed definition of excess wear and use, the magnifying glasses to the left illustrate how we identify and determine whether or not damage is considered excessive.
Click to find out more.
The Credit Card Test® – Generally, if exterior and interior damage cannot be seen when a credit card is placed over it, you will not be charged.*
Windshield, Lights, Wheels and Tires – A quick visual check of these areas will help you determine what is considered excess damage.
Missing Items – Check for original equipment items and verify that scheduled maintenance is up to date.
We want to ensure that the lease-end experience is simple and predictable for our customers. With First Class Lease Protection (FCLP), our customers can gain peace of mind knowing that they will be covered for certain excess wear and use charges providing a smoother lease-end process with no deductible.
Specified Excess Wear and Use Charges Waived
Waives up to $7,500 maximum limit of specified excess wear and use.
Windshield damage charges will be waived.
Charges for loss or damage of one key fob will be covered.
Waives Excess Wear and Use Charges on each covered single event that results in damages less than $2,000.
Charges for any missing parts and equipment will be waived up to $200 each; any missing part that is valued at more than $200 is not covered.
Pull the slider to see what FCLP covers.
What better way to “make-it-easy” then to provide you with up to $750 to help you in completing your current lease smoothly. In addition, for an easy transition to your next vehicle, we’ve also included a voucher for $750 to apply towards your drive-off fess when you lease a new Mercedes-Benz from Fletcher Jones Motorcars.
$250 towards any “Excess Mileage” charges on your current vehicle
$500 towards any “Wear & Use” charges that may apply to your current vehicle
$750 towards “Drive-Off” Fees when you lease a new Mercedes-Benz from Fletcher Jones Motorcars through Mercedes-Benz Financial Services
* Does not apply towards AMG®, GLE, GL and G-Class vehicles. Current lease must be through Mercedes-Benz Financial Services.
See below for the most common Frequently Asked Questions regarding the end of your Mercedes-Benz lease, regardless of where you purchased your vehicle. Contact our Loyalty Advisors at (909) 212-8400 for further assistance.
Absolutely! We are an official Mercedes-Benz lease return center and are able to assist you, regardless of where you leased your vehicle. You can simply return your vehicle at your convenience any day of the week during our regular business hours.
Payoff at the end of the lease is the residual price as set forth in the contract along with a Purchase option fee, also described in the contract Section 9. Please contact your Loyalty Advisor for further assistance.
Extensions are subject to credit approval and the term of the extension may be limited. There is no guarantee for an extension, nevertheless extensions are often granted in the case of a customer who will be taking delivery of a Mercedes-Benz vehicle that has not yet arrived at the Dealership. Please contact your Loyalty Advisor for further assistance.
You will be charged if you have tires that are mismatched: Tires on each axle that are not the same size, brand, model, type, and / or speed rating, and equivalent in quality and performance to the original tires (Note: 4-wheel drive vehicles require all 4 tires to be the same size, type, and speed rating). Please contact your Loyalty Advisor for further assistance.
Yes. Please contact your Loyalty Advisor for further assistance. The following vehicle conditions will result in excess wear and use charges: Maintenance specified by the manufacturer has not been performed and documented. Warranty repairs have not been completed.
A complimentary lease pre-inspection can provide you an understanding of any potential excess wear & use lease-end charges. By doing this early, it allows you the opportunity to have repairs completed, at an authorized Mercedes-Benz location, prior to final turn-in of the vehicle. Please contact your Loyalty Advisor to schedule your inspection.
The inspection entails an authorized third party inspector conducting a complete review of your vehicle and documenting both normal and excess wear and use conditions on the vehicle. A typical inspection lasts 30 – 45 minutes . Please contact your Loyalty Advisor to schedule your inspection.
The complimentary Pre-inspection is always recommended to ensure transparency in the Excess Wear and Use charges that could come at lease-end. Please contact your Loyalty Advisor to schedule your inspection.
Disclaimer: As program specifics are subject to change, please contact Mercedes-Benz Financial services with any additional questions and potential changes to policy.