A Message from Fletcher Jones

As we continue to monitor and assess the rapidly evolving situation with the coronavirus (COVID-19), we remain committed to the safety of our Team and our Guests.

We’ve also made it easy to lease, purchase or arrange your Mercedes-Benz service needs from the comfort of your own home.

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For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Mercedes-Benz of Ontario.

With much care and concern, we are here for you.

Dear Valued Fletcher Jones Guest,

As the coronavirus disease (COVID-19) begins to have an increased impact on our communities, we wanted to reach out to inform you that within our organization, the health and safety of our customers and employees are top of mind. Amid concerns about the spread of the disease we are here to serve you, and we want to share information with you about how we continue to operate safely and effectively.

Our Management team is monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we’re taking are in line with the latest recommendations and guidance. We are communicating regularly with our employees to keep them informed and to ensure their safety and that of our customers.

As a precautionary step, we have increased availability of hand sanitizers and disinfectant wipes for both employees and customers, in addition to, conducting enhanced cleaning in our facilities. Our first priority remains keeping our employees and guest safe and well-informed while doing what we can to help minimize potential spread of the coronavirus. Please know we have devoted significant efforts to help mitigate against possible adverse impacts from the coronavirus in our facilities, and will work hard to provide various avenues to continue the level of service you have come to expect.

Our Service Center is offering Complimentary Pick-Up & Delivery, Contactless Drop-Off, as well as Online Bill Pay & Financing Options for your repairs.

Our Showroom is accepting all lease returns, no matter where your vehicle was purchased and shopping is as simple as visiting us online, from the comfort of your own home with your vehicle delivered right to your door.

We have built our business on impeccable customer service and in these challenging times we want to ensure we go above and beyond your expectations. We deeply value your loyalty and look forward to always being there for you.

Sincerely,

Fletcher Jones III

Current Hours of Operation

• Sales: Monday – Saturday 9am-9pm, Sunday 10am-8pm

• Service: Monday – Friday 7am-7pm, Saturday 7am-4pm, Sunday Closed

• Airport Shuttle: Closed

• Preferred Owners Car Wash: Closed

Our Preferred Owner’s Car Wash will remain closed until we can safely open our guest lounges. We will extend your current Preferred Owner benefits through the end of the year of your expiration date.